New Public Management with its new relation between public administration and political bodies, with its service and customer orientation, with its improved effectiveness and efficiency, such a New Public Management system will also require new and different structures for controlling the entire process as a whole. This is why, when it comes to introducing New Public Management, there is also a new model of control and new leadership instruments. The new model of control requires a combination of prereq-uisites which have to be put in place so that the service operation known as public administration will be able to function properly. However, since in the different countries and on the different levels the needs vary greatly and the legal framework is different everywhere, to boot, this model cannot be regarded as a little toolbox which can be put to use everywhere and which will work equally well across the globe. The only thing that can be shown here is nothing but a sketch containing indispensable essentials for the creation of a service operation and the interplay of the different elements involved. There will be, in this context, sufficient flexibility in order to be able to adapt the "model" to the requirements of the different countries.
